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A universal problem
In any organization, there are a great number of legacy processes. Although these processes may be regularly adapted and modified, they’re rarely re-examined from A to Z. With the passing years, this approach results in costly inefficiencies, employee frustration and hidden risks.
In general, the response is to automate these processes as much as possible through investments in IT. However, all too often, millions of dollars and months of time are invested to implement solutions that only lead to bitter disappointment.
Why? Because the processes that were automated didn’t function correctly in the first place.
By thoroughly examining the needs and constraints of all the parties involved in a process, Design Thinking allows redesigning and optimizing that process before implementing any automation.
This preliminary analysis translates into significant savings in IT by eliminating all the needless and redundant steps and by clearly defining the functionalities that are necessary.